01 · The problem
What problem does it solve?
An equipment rental company hires out generators, lifts and lighting to event organisers and builders. Bookings live in a diary and three people’s phones, deposits are cash or cheques, and agreements are signed at the gate — sometimes.
Twice this season a generator was promised to two customers. Damage disputes have no photos, and customers complain that deposits take weeks to come back.
Double bookings
Two customers, one item, one angry phone call.
Damage disputes
No record of condition at hand-over.
Slow refunds
Deposits forgotten after return.
Idle stock
No idea which items earn their keep.