01 · The problem
What problem does it solve?
Many small businesses still bill from a Word or Excel template. Each invoice means copying the last one, changing the buyer, retyping items, working out the tax by hand and writing the amount in words.
The expensive mistakes are quiet ones: CGST and SGST charged to a buyer in another state (which should have been IGST), a wrong HSN code, a duplicate invoice number. They surface weeks later, when the accountant prepares the GST return.
Slow counters
Customers wait while bills are typed and checked by hand.
Wrong tax split
Intra- vs inter-state tax gets mixed up, and returns have to be corrected.
Messy numbering
Copied templates repeat or skip invoice numbers.
Month-end rush
Someone rebuilds the HSN-wise summary for GSTR-1 from scratch.