01 · The problem
What problem does it solve?
A travel operator in Lucknow runs 60 cars — airport and station transfers, rentals and staff transport for two companies. Bookings come by phone and WhatsApp; one dispatcher assigns drivers from a whiteboard.
Drivers go unpaid for waiting time, customers call to ask where the car is, and nobody can say which cars are idle right now.
Dispatcher bottleneck
One person, three phones, every booking.
Idle cars
Free drivers sitting while customers wait.
Fare disputes
Fares agreed on the phone, argued at the end.
Safety questions
Corporate clients ask for tracking and SOS.