01 · The problem
What problem does it solve?
An HR team of three supports 400 employees across two plants and an office. Every day brings the same questions: how many leaves are left, how to claim the mobile bill, what the notice period is, whether a festival is a holiday.
The answers are all in the HR policies — PDFs nobody reads — and the HR team spends hours repeating them, while hiring, appraisals and genuine employee concerns wait.
Repeated questions
The same few answers, all day.
Inconsistent answers
Depends who in HR you ask.
Unread policies
Documents exist, but nobody finds the clause.
Real issues wait
Sensitive matters queue behind routine ones.