01 · The problem
What problem does it solve?
A multi-brand car workshop handles 25 vehicles a day with eight mechanics. Job cards are paper, estimates are phone calls, and parts are written on the back of the card.
The service advisor spends the afternoon answering “is it ready?” calls, parts used are sometimes left off the bill, and customers don’t come back because nobody reminds them.
Phone load
Status calls all afternoon.
Unbilled parts
Fitted but missing from the bill.
Disputes
Over approvals given on the phone.
Lost repeat visits
No reminder for the next service.