01 · The problem
What problem does it solve?
A busy café takes orders on paper pads. At peak hours waiters queue at the pass, the kitchen reads handwriting, items are forgotten and guests wait to order, wait to eat and wait for the bill.
Sold-out dishes are found out only after a guest orders them, and nobody knows which dishes take the longest to come out.
Slow table turns
Waiting to order and to pay limits covers at peak.
Wrong or missed items
Handwriting and verbal changes get lost.
Disappointed guests
“Sorry, that’s finished” after they order.
No kitchen data
No view of prep times per dish or station.