01 · The problem
What problem does it solve?
A 60-bed hospital runs OPD on paper tokens, keeps the bed position on a whiteboard at the nursing station and records pharmacy issues, lab tests and procedures in separate registers.
At discharge, billing collects slips from five departments. Families wait for hours, items are missed, and insurance claims go back and forth because the papers don’t match.
Long discharges
Families wait while the bill is pieced together.
Missed charges
Medicines and tests that never reach the bill.
Bed confusion
Free beds unknown to admissions.
Claim delays
TPA queries over mismatched papers.