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Arcade Alliance

Live demo · Mobile app · Clinics, diagnostics & hospitals

Wait at home, not in the waiting room.

Patients book a token, watch the queue move on their phone and leave home when the app says so. Reception moves the queue with one tap.

Try it live Make it yours

The problem

“Our waiting room is always packed — and patients still miss their turn.”
The problem this demo is built to solveLive demo · sample data

What is a clinic appointment and queue app?

A clinic appointment and queue app lets patients book a token on their phone or on WhatsApp, follow the live queue with an estimated time and get an alert when their turn is near. Reception moves the queue with one tap, and no-shows are skipped automatically.

Built around your workflow: this demo is a starting point — screens, fields, rules and integrations are made to fit your business.

Moving the queue at reception

Before: Calls and a paper registerWith the system: 1 tap per patient

Counted on the demo · how we measured

Counted on the demo: reception marks arrived, in consultation and done with one tap each.

01 · The problem

What problem does it solve?

A multi-doctor clinic books by phone and a paper register, and takes walk-ins on top. Patients arrive at 10 for a 1 pm turn because they don’t know how the queue is moving.

Reception spends the day answering “how long?”, the waiting room overflows, and patients who step out miss their turn.

  • Crowded waiting rooms

    Uncomfortable for patients, risky for infections.

  • Busy reception

    Phones ring all day with the same question.

  • No-shows

    Empty slots that nobody else could book.

  • Missed turns

    Patients who step out lose their place.

02 · The solution

How does Clinic Appointments & Live Queue fix it?

  1. 01

    Book a token anywhere

    Patients choose a doctor and a time window in the app or on WhatsApp; walk-ins get a token at the desk.

  2. 02

    A queue you can see

    The app shows the token being served, people ahead and an estimated time based on the doctor’s average consult length.

  3. 03

    Leave when it says so

    An alert goes out when the patient is a few tokens away, so they arrive just in time.

  4. 04

    One-tap reception

    Reception marks arrived, in consultation and done; no-shows are skipped and their slot released.

03 · The result

What changes?

Moving the queue at reception

Before: Calls and a paper registerWith the system: 1 tap per patient

Counted on the demo · how we measured

Counted on the demo: reception marks arrived, in consultation and done with one tap each.

Queue on the patient’s phone
Live
From real consult times
ETA
Reception console
1-tap
Turn alerts
WhatsApp

Live demo

Try it live.

Clickable, with sample data. Nothing you do here is saved or sent anywhere.
  1. 1Book a token with any doctor and time slot.
  2. 2Use the reception console to call the next patient — the ETA updates.
  3. 3Keep going until the “leave now” alert appears.
Try it in your brand colour
Loading the prototype…

Before & after

The same day, two ways.

Watch each task move from the way it’s done today to the way it runs on the system — or drag the slider yourself.
Today
With the system
  • BookingToday: Phone call and a paper registerWith the system: App or WhatsApp, any time
  • “How long?”Today: Asked at the desk all dayWith the system: Live on the patient’s phone
  • ArrivingToday: Hours early, just in caseWith the system: When the alert says “leave now”
  • No-showsToday: Gaps in the dayWith the system: Skipped automatically, slot released

Your numbers

What could it save you?

Put in your own volume and timing. It’s your estimate, worked out in your browser — not a promise from us.
min
min

Our estimate for the same task — change it if you like.

₹ / hr

Your estimate

29 hours a month

About 3.7 working days back every month.

1,040 “how long?” phone calls a month (26 working days) × 1.7 minutes saved each. Your numbers stay in this browser.

Make it yours

Built around your business.

Choose what your version of Clinic Appointments & Live Queue needs. Your brief builds itself — send it, and we reply with a plan.

Often asked for by businesses like yours

  • Your doctors’ session timings
  • Walk-in versus booked rules
  • A token screen for the waiting room
  • Hindi patient messages
  • Separate queues per department
Always included
  • Online booking & tokens
  • Live queue & ETA
  • Reception console
  • WhatsApp alerts
Add modules
Connect to the tools you use
Runs on
Languages
Hosting
Team size

Under the hood

How is it built?

Where the data comes from, what the system does with it, and what comes out.

Inputs

  • Bookings (app, WhatsApp, desk)
  • Doctor schedules
  • Reception taps

The engine

  • Token queue
  • ETA from consult times
  • Alert rules

Outputs

  • Live queue on phones
  • “Leave now” alerts
  • Daily OPD report

Modules

  • Online booking & tokens
  • Live queue & ETA
  • WhatsApp alerts
  • Reception console
  • No-show handling
  • Prescriptions & follow-ups

Connects to

  • WhatsApp Business API
  • Razorpay
  • ABHA (ABDM) health ID
  • Google Calendar
  • SMS gateway

Stack

  • Flutter / React Native
  • Node.js
  • PostgreSQL
  • WebSockets
  • WhatsApp Business API

Proof, the honest way

What would you measure?

This is a demo, so we don’t claim client results. In a real roll-out, these are the numbers we track from week one — before and after.

  • Time in the waiting room

    From arrival to consultation.

  • No-show rate

    Booked tokens that never arrive.

  • Calls to reception

    Phone enquiries per day.

  • Patients per doctor

    Consultations per session.

FAQ

Clinic Appointments & Live Queue FAQ

All questions →
What is a clinic appointment and queue app?

A clinic appointment and queue app lets patients book a token on their phone or on WhatsApp, follow the live queue with an estimated time and get an alert when their turn is near. Reception moves the queue with one tap, and no-shows are skipped automatically.

How is the waiting time estimated?

From the doctor’s average consultation time and the number of patients ahead, updated every time reception moves the queue.

Can patients book on WhatsApp instead of an app?

Yes. Booking, the token and the turn alerts can all run on WhatsApp, so patients don’t have to install anything.

What happens if a patient doesn’t turn up?

Reception skips a no-show in one tap; the queue moves on and the slot can be given to someone else.

Does it work for several doctors and branches?

Yes. Each doctor and branch has its own queue, and the reception console can show all of them at once.

Can it link to ABHA health IDs?

A custom build can integrate with the Ayushman Bharat Digital Mission so records link to a patient’s ABHA number, subject to ABDM certification.

Built around you

Every demo is a starting point.

Nothing here is sold as-is. Each one is rebuilt around your business — these are the things we tailor on every project.

  • Your workflow

    Steps, approvals and statuses the way your team works today.

  • Roles & permissions

    Who sees and changes what — by branch, team or person.

  • Fields & forms

    Your terms, your fields, your numbering and units.

  • Reports

    The numbers you check every day, in your format.

  • Integrations

    Tally, WhatsApp, payments, couriers and the tools you already use.

  • Your brand

    Your name, logo and colours on every screen and document.

  • Language

    English, Hindi or a regional language for staff and customers.

  • Hosting

    Our cloud, your cloud account or your own server.

Keep exploring

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How we can help.

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CRMs, ERPs, dashboards and integrations built around your workflow.

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Updated 15 Oct 2026 · Arcade Alliance Network is a web, app, software and AI development company in Lucknow, India, building custom software for businesses in India and worldwide.

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