01 · The problem
What problem does it solve?
A chemist with two counters and a godown bills from memory and rack cards. Expiry is checked when someone happens to look at a strip, and returns reach the supplier too late to be accepted.
Customers ask for a brand that is out of stock and walk away, although another brand of the same salt sits on the shelf. The Schedule H1 register is written up by hand after closing.
Expired stock written off
Medicines expire before anyone returns them.
Lost sales
Out-of-stock brands with substitutes on the shelf.
Over-ordering
Reorders by habit rather than by sales.
Registers by hand
H1 entries written up after hours.