01 · The problem
What problem does it solve?
A CBSE school’s website was built eight years ago. The admission page shows last year’s dates, notices are PDFs nobody can find, and only the original developer can change anything.
In admission season, the office answers the same questions on the phone all day, and enquiries from the website arrive in an inbox nobody checks.
Phone load
Admission questions the website should answer.
Lost enquiries
Website forms in an unchecked inbox.
Stale content
Old dates and notices undermine trust.
Compliance gaps
Mandatory disclosures missing or out of date.