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Arcade Alliance

Live demo · Web app · Service companies, dealers & equipment makers

Complaints closed, contracts renewed.

Every complaint gets a ticket, a technician and a clock. Customers get the technician’s name and ETA on WhatsApp, reports are signed on the phone, and AMCs remind you before they lapse.

Try it live Make it yours

The problem

“Complaints come by phone and renewals expire without a call.”
The problem this demo is built to solveLive demo · sample data

What is AMC management software?

AMC management software runs an after-sales service business: it logs complaints from calls and WhatsApp, assigns the nearest technician, tracks each job against its promised response time, records spares used, and gets the service report signed on the technician’s phone. It also reminds you and the customer before each annual maintenance contract expires.

Built around your workflow: this demo is a starting point — screens, fields, rules and integrations are made to fit your business.

Customer updates per complaint

Before: 0, unless they callWith the system: 4, sent automatically

How the system works · how we measured

In the demo, the customer gets a WhatsApp message when a technician is assigned, with the ETA, when parts are ordered and when the job closes with the signed report.

01 · The problem

What problem does it solve?

An air-conditioning dealer services 1,800 customers, 600 of them on annual maintenance contracts. Complaints come by phone to two coordinators who write them in a register and call technicians one by one.

Customers call back to ask when someone will come. Service reports are paper, often lost; spare parts used are not billed; and AMCs expire because nobody calls the customer a month before.

  • Repeat calls

    Customers ringing to ask “when?”

  • Missed SLAs

    AMC customers waiting longer than promised.

  • Unbilled spares

    Parts fitted, never charged.

  • Lapsed renewals

    Contracts that quietly expire.

02 · The solution

How does AMC & Service CRM fix it?

  1. 01

    One ticket per complaint

    From calls, WhatsApp or a QR code on the machine, with the customer, product and contract attached.

  2. 02

    The nearest technician

    Assigned by area and skill; the customer gets the name, photo and ETA on WhatsApp.

  3. 03

    Reports on the phone

    The technician records work and spares, and the customer signs on the screen — the report and invoice go out at once.

  4. 04

    Renewals that remind

    Customers and your team are reminded 30 and 7 days before an AMC expires, with a renewal link.

03 · The result

What changes?

Customer updates per complaint

Before: 0, unless they callWith the system: 4, sent automatically

How the system works · how we measured

In the demo, the customer gets a WhatsApp message when a technician is assigned, with the ETA, when parts are ordered and when the job closes with the signed report.

WhatsApp updates per job
4
Clock on every complaint
SLA
Reports on the technician’s phone
Signed
Reminded before expiry
Renewals

Live demo

Try it live.

Clickable, with sample data. Nothing you do here is saved or sent anywhere.
  1. 1Open the red ticket #C-2210 and send the technician’s ETA.
  2. 2Order a spare part for a complaint and watch it move to “Waiting for parts”.
  3. 3Close a job with a signed report.
Make it yours
Loading the demo…

Before & after

The same day, two ways.

Watch each task move from the way it’s done today to the way it runs on the system — or drag the slider yourself.
Today
With the system
  • Customer updatesToday: Only if they callWith the system: 4 automatic WhatsApp updates
  • Service reportToday: Paper, often lostWith the system: Signed on the phone, sent at once
  • SparesToday: Fitted, forgottenWith the system: Recorded and billed
  • AMC renewalToday: MissedWith the system: Reminded 30 days ahead

Your numbers

What could it save you?

Put in your own volume and timing. It’s your estimate, worked out in your browser — not a promise from us.
min
min

Our estimate for the same task — change it if you like.

₹ / hr

Your estimate

65 hours a month

About 8.1 working days back every month.

650 complaints a month (26 working days) × 6.0 minutes saved each. Your numbers stay in this browser.

Make it yours

Built around your business.

Choose what your version of AMC & Service CRM needs. Your brief builds itself — send it, and we reply with a plan.

Often asked for by businesses like yours

  • SLAs by contract type
  • Several brands serviced
  • Technician incentives
  • Preventive visit schedules
  • Areas by pincode
Always included
  • Complaints & SLAs
  • Dispatch
  • Technician app
  • AMC renewals
Add modules
Connect to the tools you use
Runs on
Languages
Hosting
Team size

Under the hood

How is it built?

Where the data comes from, what the system does with it, and what comes out.

Inputs

  • Calls, WhatsApp & QR complaints
  • Customer, product & contract records
  • Technician locations

The engine

  • SLA rules by contract
  • Dispatch by area & skill
  • Renewal schedules

Outputs

  • Technician jobs & ETAs
  • Signed reports & invoices
  • Renewal reminders

Modules

  • Complaints & SLAs
  • Technician dispatch
  • Technician app
  • Spares
  • Signed service reports
  • AMC renewals

Connects to

  • WhatsApp Business API
  • IVR / call centre
  • Tally
  • Razorpay
  • Maps

Stack

  • Next.js
  • React Native technician app
  • Node.js
  • PostgreSQL
  • WhatsApp Business API
  • Maps API

Proof, the honest way

What would you measure?

This is a demo, so we don’t claim client results. In a real roll-out, these are the numbers we track from week one — before and after.

  • First-visit fix rate

    Jobs closed without a second visit.

  • SLA met

    By contract type and technician.

  • Renewal rate

    AMCs renewed before expiry.

  • Spares billed

    Against spares issued.

FAQ

AMC & Service CRM FAQ

All questions →
What is AMC management software?

AMC management software runs an after-sales service business: it logs complaints from calls and WhatsApp, assigns the nearest technician, tracks each job against its promised response time, records spares used, and gets the service report signed on the technician’s phone. It also reminds you and the customer before each annual maintenance contract expires.

Can customers raise complaints on WhatsApp?

Yes — on WhatsApp, by phone, on a web form or by scanning a QR code on the machine, which fills in the product and contract.

How does it choose which technician goes?

By area, skill and current workload; coordinators can override, and the customer is told who is coming.

Does the technician app work offline?

Yes. Jobs, reports and signatures are saved on the phone and sync when the signal returns.

Can it handle preventive maintenance visits?

Yes. Each AMC has scheduled visits that appear as jobs on the right dates, with checklists.

Can we bill spares and paid visits?

Yes. Spares and labour on non-AMC jobs become an invoice the customer receives with the report.

Built around you

Every demo is a starting point.

Nothing here is sold as-is. Each one is rebuilt around your business — these are the things we tailor on every project.

  • Your workflow

    Steps, approvals and statuses the way your team works today.

  • Roles & permissions

    Who sees and changes what — by branch, team or person.

  • Fields & forms

    Your terms, your fields, your numbering and units.

  • Reports

    The numbers you check every day, in your format.

  • Integrations

    Tally, WhatsApp, payments, couriers and the tools you already use.

  • Your brand

    Your name, logo and colours on every screen and document.

  • Language

    English, Hindi or a regional language for staff and customers.

  • Hosting

    Our cloud, your cloud account or your own server.

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Updated 30 Oct 2026 · Arcade Alliance Network is a web, app, software and AI development company in Lucknow, India, building custom software for businesses in India and worldwide.

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