Skip to content
New: AI agents, automations & AI-powered appsExplore AI services →Follow us on Instagram@arcadealliancenetwork →Join our WhatsApp Channel for updatesJoin now →
Arcade Alliance

Live demo · Web app · Support teams & service businesses

Every complaint has an owner.

Email, WhatsApp, phone and the web form land in one queue. Each ticket gets an owner and a deadline, and the ones about to miss it rise to the top.

Try it live Make it yours

The problem

“Customer complaints are scattered across email, WhatsApp and phone calls.”
The problem this demo is built to solveLive demo · sample data

What is a helpdesk ticketing system?

A helpdesk ticketing system turns every customer email, WhatsApp message, call and web form into a ticket with an owner, a priority and a deadline (SLA). Agents work from one queue, reply with saved answers and escalate what is stuck, while managers see which promises are about to be missed.

Built around your workflow: this demo is a starting point — screens, fields, rules and integrations are made to fit your business.

Places a complaint can hide

Before: 3 inboxes and a registerWith the system: 1 queue

How the system works · how we measured

In the demo, email, WhatsApp, phone and web-form tickets all arrive in one queue with an owner and an SLA.

01 · The problem

What problem does it solve?

An online brand handles complaints in a shared Gmail inbox, a WhatsApp phone passed between shifts and calls noted in a register. Sometimes two people answer the same customer; others wait three days.

Nobody can say how many complaints are open, which are urgent or how long the team takes to resolve them — until a customer posts about it in public.

  • Lost complaints

    Messages buried in a shared inbox or phone.

  • Double replies

    Two agents answer one customer differently.

  • Broken promises

    No clock on how long a customer has waited.

  • No numbers

    Managers can’t see volume, causes or speed.

02 · The solution

How does Helpdesk Ticketing System fix it?

  1. 01

    One queue for every channel

    Email, WhatsApp, calls and web forms become tickets automatically, threaded by customer.

  2. 02

    An owner and a clock

    Rules assign each ticket by topic or language and set an SLA by priority; breaches turn red.

  3. 03

    Answers ready to send

    Saved replies for common issues, with the order or account details filled in.

  4. 04

    Reports that show causes

    Volume by topic and channel, first response and resolution time per agent and team.

03 · The result

What changes?

Places a complaint can hide

Before: 3 inboxes and a registerWith the system: 1 queue

How the system works · how we measured

In the demo, email, WhatsApp, phone and web-form tickets all arrive in one queue with an owner and an SLA.

Channels in one queue
4
A clock on every ticket
SLA
Assigned on arrival
Auto
Replies one tap away
Saved

Live demo

Try it live.

Clickable, with sample data. Nothing you do here is saved or sent anywhere.
  1. 1Simulate a new ticket — it lands with an owner and a deadline.
  2. 2Open a red ticket and send a saved reply.
  3. 3Resolve a ticket and watch the counts change.
Make it yours
Loading the demo…

Before & after

The same day, two ways.

Watch each task move from the way it’s done today to the way it runs on the system — or drag the slider yourself.
Today
With the system
  • New complaintToday: In someone’s inboxWith the system: A ticket with an owner
  • Urgent issueToday: Same queue as everythingWith the system: High priority, shorter SLA
  • Common questionToday: Typed againWith the system: Saved reply, one tap
  • Weekly reviewToday: Gut feelingWith the system: Volume, causes and SLA by team

Your numbers

What could it save you?

Put in your own volume and timing. It’s your estimate, worked out in your browser — not a promise from us.
min
min

Our estimate for the same task — change it if you like.

₹ / hr

Your estimate

139 hours a month

About 17.3 working days back every month.

2,080 tickets a month (26 working days) × 4.0 minutes saved each. Your numbers stay in this browser.

Make it yours

Built around your business.

Choose what your version of Helpdesk Ticketing System needs. Your brief builds itself — send it, and we reply with a plan.

Often asked for by businesses like yours

  • Your topics and priorities
  • SLA by customer tier
  • Hindi and English saved replies
  • Escalation to managers on WhatsApp
  • Working hours and holidays
Always included
  • Tickets from email & web
  • Assignment & SLAs
  • Saved replies
  • Reports
Add modules
Connect to the tools you use
Runs on
Languages
Hosting
Team size

Under the hood

How is it built?

Where the data comes from, what the system does with it, and what comes out.

Inputs

  • Email & web forms
  • WhatsApp & calls
  • Order and customer data

The engine

  • Threading & de-duplication
  • Assignment & SLA rules
  • Escalation timers

Outputs

  • One agent queue
  • Replies on the same channel
  • SLA & cause reports

Modules

  • Tickets from every channel
  • Assignment & SLAs
  • Saved replies
  • Escalations
  • Customer history
  • Reports

Connects to

  • Gmail / Outlook
  • WhatsApp Business API
  • Cloud telephony (Exotel, Knowlarity)
  • Shopify or your order system
  • Slack or Teams alerts
  • Your CRM

Stack

  • Next.js
  • Node.js
  • PostgreSQL
  • Gmail / Outlook APIs
  • WhatsApp Business API
  • Cloud telephony

Proof, the honest way

What would you measure?

This is a demo, so we don’t claim client results. In a real roll-out, these are the numbers we track from week one — before and after.

  • First response time

    From arrival to the first reply.

  • Resolution time

    From arrival to resolved.

  • SLA breaches

    Tickets that missed their promise.

  • Repeat complaints

    Customers writing again about the same issue.

FAQ

Helpdesk Ticketing System FAQ

All questions →
What is a helpdesk ticketing system?

A helpdesk ticketing system turns every customer email, WhatsApp message, call and web form into a ticket with an owner, a priority and a deadline (SLA). Agents work from one queue, reply with saved answers and escalate what is stuck, while managers see which promises are about to be missed.

What is an SLA in a helpdesk?

A service level agreement is the time you promise to respond or resolve. The helpdesk starts a clock on each ticket and warns before the promise is missed.

Can WhatsApp messages become tickets?

Yes. Messages on the WhatsApp Business Platform open or update tickets, and agents reply from the helpdesk on the same chat.

How are tickets assigned?

By rules you set — topic, language, customer type or round-robin — and managers can reassign at any time.

Can AI help agents reply faster?

Yes, as an add-on: AI drafts a reply from your saved answers and the customer’s history, and the agent checks and sends it.

Why not use a ready-made helpdesk?

Ready-made tools charge per agent and fit your process to theirs. A custom helpdesk uses your topics, SLAs and systems, and it belongs to you.

Built around you

Every demo is a starting point.

Nothing here is sold as-is. Each one is rebuilt around your business — these are the things we tailor on every project.

  • Your workflow

    Steps, approvals and statuses the way your team works today.

  • Roles & permissions

    Who sees and changes what — by branch, team or person.

  • Fields & forms

    Your terms, your fields, your numbering and units.

  • Reports

    The numbers you check every day, in your format.

  • Integrations

    Tally, WhatsApp, payments, couriers and the tools you already use.

  • Your brand

    Your name, logo and colours on every screen and document.

  • Language

    English, Hindi or a regional language for staff and customers.

  • Hosting

    Our cloud, your cloud account or your own server.

Keep exploring

Related solutions

Professional servicesRetail & D2CFinance & fintech
All solutions

Go deeper

Services behind it

How we can help.

Software Solutions

CRMs, ERPs, dashboards and integrations built around your workflow.

Explore
Popular

AI Agents & Chatbots

Support, sales and WhatsApp agents trained on your business.

Explore
Next solutionCRMLead Pipeline CRM — “Leads from Instagram, WhatsApp and our website go cold before anyone calls.”

Updated 29 Oct 2026 · Arcade Alliance Network is a web, app, software and AI development company in Lucknow, India, building custom software for businesses in India and worldwide.

Got a problem like this?

Tell us how your team works today. We’ll show you a prototype of the fix — with your own terms and sample data — before anything is built.

Start a project WhatsApp us

or email contact@arcadealliancenetwork.com

Chat with us