01 · The problem
What problem does it solve?
A facility services company has 150 staff across 12 client sites — housekeeping, security and maintenance. Attendance is a register at each site, collected weekly and typed into payroll.
Supervisors sign in for absent friends, clients dispute the bills because the head count can’t be proved, and payroll takes three days of corrections every month.
Proxy attendance
Paid for people who weren’t there.
Client disputes
Bills questioned without proof of presence.
Payroll corrections
Days spent matching registers.
Lost registers
No record at all for some days.