01 · The problem
What problem does it solve?
A manufacturer’s knowledge lives in PDFs: a 212-page machine manual, an 84-page employee handbook, supplier contracts and quality SOPs. Each has an expert who gets interrupted all day.
Engineers search shared drives for the right version, new staff ask the same questions every week, and decisions are made on what someone remembers a contract said.
Searching, not working
Time lost hunting through long PDFs.
Interrupted experts
The same few people answer every question.
Wrong versions
Answers from an old copy of a document.
Risky guesses
Contracts quoted from memory.