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Arcade Alliance

Live demo · AI tool · Support, sales and operations inboxes

The urgent email, first.

Every email is read, tagged, matched to the customer and routed in seconds. The right person opens it with a draft reply ready — and angry customers go to a team lead, never to an auto-reply.

Try it live Make it yours

The problem

“Our shared inbox has 300 unread emails, and the urgent one is buried.”
The problem this demo is built to solveLive demo · sample data

What is AI email triage?

AI email triage reads every email that arrives in a shared inbox, decides what it is (refund, sales enquiry, billing, complaint), how urgent it is and who should handle it, looks up the customer and order, and drafts a reply for that person to check. Upset customers are escalated, not answered automatically.

Built around your workflow: this demo is a starting point — screens, fields, rules and integrations are made to fit your business.

Sorting a new email

Before: Read, decide, forwardWith the system: Tagged and routed on arrival

How the system works · how we measured

In the demo every email is tagged with type, urgency and a route as it is read; a person still checks drafts before they are sent.

01 · The problem

What problem does it solve?

A brand’s support@ inbox receives a few hundred emails a day: refunds, order questions, B2B enquiries, invoice corrections, supplier mail and newsletters. Three people work through it from the top.

Urgent emails wait behind unsubscribe requests, a B2B enquiry sits for two days, and a customer writing for the third time gets the same template as a first-timer.

  • Buried urgent mail

    Important emails wait their turn.

  • Wrong person

    Emails forwarded around before anyone acts.

  • Lost sales

    B2B enquiries answered days later.

  • Tone-deaf replies

    Frustrated customers get a template.

02 · The solution

How does AI Email Triage fix it?

  1. 01

    Read and tag

    Each email is classified by type and urgency, with a confidence score, as soon as it arrives.

  2. 02

    Look it up

    The sender is matched to the CRM and the order or invoice found, so context comes with the email.

  3. 03

    Route by rule

    Refunds to refunds, B2B to sales, invoices to accounts — by your rules, with an owner.

  4. 04

    Draft, don’t send

    A reply is drafted from your templates and the facts; a person checks and sends. Upset customers get no automatic reply.

03 · The result

What changes?

Sorting a new email

Before: Read, decide, forwardWith the system: Tagged and routed on arrival

How the system works · how we measured

In the demo every email is tagged with type, urgency and a route as it is read; a person still checks drafts before they are sent.

Emails in the demo
6
Tagged on arrival
Type · urgency
Reply ready to check
Draft
For upset customers
Never auto

Live demo

Try it live.

A scripted demo with sample data, so it behaves the same for everyone. Nothing you do here is saved or sent anywhere.
  1. 1Press “Read 6 new emails” and watch each one get tagged.
  2. 2Open the refund email — see the order matched and the draft reply.
  3. 3Open the complaint: it is escalated, with no automatic reply.
Make it yours
Loading the demo…

Before & after

The same day, two ways.

Watch each task move from the way it’s done today to the way it runs on the system — or drag the slider yourself.
Today
With the system
  • Sorting the inboxToday: Read top to bottomWith the system: Tagged and routed on arrival
  • Third reminderToday: Same queue as the firstWith the system: Flagged high priority
  • New B2B enquiryToday: Waits two daysWith the system: Lead created, sales assigned
  • Writing repliesToday: From scratchWith the system: Draft ready with the facts

Your numbers

What could it save you?

Put in your own volume and timing. It’s your estimate, worked out in your browser — not a promise from us.
min
min

Our estimate for the same task — change it if you like.

₹ / hr

Your estimate

217 hours a month

About 27.1 working days back every month.

6,500 emails a month (26 working days) × 2.0 minutes saved each. Your numbers stay in this browser.

Make it yours

Built around your business.

Choose what your version of AI Email Triage needs. Your brief builds itself — send it, and we reply with a plan.

Often asked for by businesses like yours

  • Your email types and teams
  • What counts as urgent
  • Templates in your voice
  • Emails that must never be auto-handled
  • Working hours
Always included
  • Type & urgency tags
  • Routing rules
  • Draft replies
  • Escalation rules
Add modules
Connect to the tools you use
Runs on
Languages
Hosting
Team size

Under the hood

How is it built?

Where the data comes from, what the system does with it, and what comes out.

Inputs

  • Incoming emails & attachments
  • CRM, orders & invoices
  • Your routing rules & templates

The engine

  • Classification & urgency
  • Look-ups & entity matching
  • Draft replies with guardrails

Outputs

  • Routed, tagged emails
  • Draft replies for review
  • Inbox analytics

Modules

  • Type & urgency tags
  • Routing rules
  • Draft replies
  • CRM & order look-ups
  • Escalation of upset customers
  • Inbox analytics

Connects to

  • Gmail / Google Workspace
  • Outlook / Microsoft 365
  • Your CRM
  • Shopify or your order system
  • Freshdesk / Zendesk
  • Slack or Teams alerts

Stack

  • Claude / GPT / Gemini
  • Gmail / Outlook APIs
  • Python
  • Your CRM & order system
  • PostgreSQL
  • Helpdesk integration

Proof, the honest way

What would you measure?

This is a demo, so we don’t claim client results. In a real roll-out, these are the numbers we track from week one — before and after.

  • First response time

    By email type.

  • Correct routing

    Emails that reached the right team first time.

  • Drafts sent as written

    How often the draft needed no edits.

  • Backlog

    Unread emails at the end of the day.

FAQ

AI Email Triage FAQ

All questions →
What is AI email triage?

AI email triage reads every email that arrives in a shared inbox, decides what it is (refund, sales enquiry, billing, complaint), how urgent it is and who should handle it, looks up the customer and order, and drafts a reply for that person to check. Upset customers are escalated, not answered automatically.

Does it send replies by itself?

Only for the simplest cases you choose, such as unsubscribes. Everything else gets a draft that a person checks and sends.

How does it know an email is urgent?

From what it says, who sent it, how long they have waited and how many times they have written — combined with your rules.

Does it work with Gmail and Outlook?

Yes. It connects to Google Workspace or Microsoft 365 mailboxes and applies labels or folders you already use.

Can it read attachments?

Yes, as an add-on: invoices, purchase orders and forms attached to emails can be read into fields.

Is our email data private?

Emails are processed through AI providers whose business APIs do not train on your data, and stored only where you choose.

Built around you

Every demo is a starting point.

Nothing here is sold as-is. Each one is rebuilt around your business — these are the things we tailor on every project.

  • Your workflow

    Steps, approvals and statuses the way your team works today.

  • Roles & permissions

    Who sees and changes what — by branch, team or person.

  • Fields & forms

    Your terms, your fields, your numbering and units.

  • Reports

    The numbers you check every day, in your format.

  • Integrations

    Tally, WhatsApp, payments, couriers and the tools you already use.

  • Your brand

    Your name, logo and colours on every screen and document.

  • Language

    English, Hindi or a regional language for staff and customers.

  • Hosting

    Our cloud, your cloud account or your own server.

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Updated 30 Oct 2026 · Arcade Alliance Network is a web, app, software and AI development company in Lucknow, India, building custom software for businesses in India and worldwide.

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