01 · The problem
What problem does it solve?
An office-furniture maker gets enquiries by email and WhatsApp — “40 chairs and 8 tables for our new office by the 20th”. A salesperson finds the models, checks the price list, works out GST and delivery, and types the quotation in Word.
It takes hours, discounts vary by who prepared it, and quotations go out the next day — after the client has already received two others.
Slow quotations
Hours per quote; clients don’t wait.
Inconsistent discounts
Each salesperson decides their own.
Errors
Wrong rates or GST in typed quotes.
No follow-up
Sent quotes forgotten.